Frequently Asked Questions (FAQ)
- What types of vehicles do you offer?
We offer a diverse fleet of vehicles to cater to various needs and preferences. Our selection includes luxury sedans, SUVs, stretch limousines, and more, ensuring that you find the perfect ride for any occasion.
- Where do you provide service?
We proudly serve the entire state of Colorado, offering transportation services to cities, towns, and destinations across the region. Additionally, we provide transportation to select destinations in Wyoming. Please contact us for specific inquiries about your desired location.
- What types of events do you accommodate?
We specialize in providing transportation for a wide range of events, including weddings, proms, corporate meetings, airport transfers, sightseeing tours, and more. Whatever the occasion, we are dedicated to ensuring a memorable and hassle-free experience for our clients.
- How far in advance should I book my reservation?
We recommend booking your reservation as far in advance as possible, especially for major events or during peak travel seasons. However, we understand that plans can change, so we also accept last-minute bookings based on availability. Contact us to check availability and secure your reservation today.
- Can I customize my ride experience?
Absolutely! We understand that every customer has unique preferences and requirements. Whether you need special amenities, specific route requests, or additional services, we are happy to accommodate your needs. Contact us to discuss customization options for your ride.
- How do I pay for my reservation?
We accept various forms of payment, including major credit cards, debit cards, and check. Payment can be made at the time of booking or directly to your chauffeur at the end of your ride. For corporate clients or frequent travelers, we also offer account billing options for added convenience.
- What measures do you take to ensure passenger safety?
We prioritize passenger safety by adhering to strict maintenance schedules for our vehicles, conducting regular inspections, and implementing rigorous cleaning protocols. Additionally, our chauffeurs undergo background checks to ensure a safe and secure journey for all passengers.
- What happens if my flight is delayed or my plans change?
We understand that travel plans can be unpredictable, which is why we offer flexible cancellation and rescheduling policies for our clients. If your flight is delayed or your plans change, simply contact us as soon as possible to make adjustments to your reservation. We also try our best to track incoming flights, as we understand it is hard to communicate such while in the air. We will do our best to accommodate your revised schedule.
- How can I contact customer support for assistance?
Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach us by email at [email protected], or through our website's contact form. We are here to ensure your experience with us is nothing short of exceptional.